Privacy Policy

Your privacy is important to us. We are committed to safeguarding the personal information that you share with us. Please read our full Privacy Policy to understand how we collect, use, and protect your data.

Who We Are

Wellness Grain is a registered trademark of Earthly Kind Innovation LLP.

Our GSTIN number is: 09AAMFE0279R1ZM

Our website address is: https://wellnessgrain.com

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

Cookies

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will last for two weeks. If you log out of your account, the login cookies will be removed.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). This embedded content from other websites behaves in the same way as if you visited those other websites directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their embedded content, including tracking if you are logged in to their site.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

We share your information with service providers who help us operate our store and fulfill your orders. These providers may include companies that handle payment processing, shipping, and marketing.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are kept indefinitely. This helps us automatically recognize and approve any follow-up comments instead of holding them for moderation.

For users who register on our website (if any), we store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit this information.

We generally keep your information as long as we need it for the reasons we collected it, and as long as we are legally required to. For example, we will store order information for a few years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses. We will also store comments or reviews if you choose to leave them.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can ask to receive a file containing all the personal data we have about you, including any data you have given us. You can also ask us to delete any personal data we hold about you. However, this does not include data we are required to keep for administrative, legal, or security reasons.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

What We Collect and Store During Checkout

While you visit our site, we’ll track:

  • Products you’ve viewed: We use this to show you products you might be interested in based on what you’ve looked at.

  • Location, IP address, and browser type: We use this to help us estimate taxes and shipping costs accurately and to understand how people use our website so we can make it better.

  • Shipping address: We need this so we can estimate shipping costs before you place an order and to send you your order.

We also use cookies to keep track of what you have in your shopping cart while you are browsing our site.

When you buy something from us, we will ask you for information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like a username and password. We use this information to:

  • Send you information about your account and order.

  • Respond to your requests, including refunds and complaints.

  • Process payments and prevent fraud.

  • Set up your account for our store.

  • Follow any legal obligations we have, such as calculating taxes.

  • Improve what we offer in our store.

  • Send you marketing messages if you choose to receive them.

If you create an account, we will store your name, address, email, and phone number, which will be used to automatically fill in your details when you place future orders.

Who on Our Team Has Access

Members of our team have access to the information you provide to us. For example, both Administrators and Managers can see:

  • Order details like what was bought, when it was bought, and where it should be sent.

  • Customer details like your name, email address, and billing and shipping information.

Our team members need access to this information to fulfill orders, process refunds, and provide you with support.

What We Share with Others

We share information with third-party providers who help us deliver our products and run our online store. These include:

  • Payment processors: To securely handle your payments. We use Shopify Payments, and when processing payments, some of your data will be passed to Shopify Payments, including information needed to process or support the payment, such as the total purchase amount and billing details. You can find more details in Shopify’s Privacy Policy.

  • Shipping providers: To deliver your orders.

  • Marketing platforms: If you have agreed to receive marketing messages, we may share your contact information with platforms that help us send these messages. You can unsubscribe from these messages at any time by clicking the "unsubscribe" link in the emails.

Data Security

Our platform is hosted on Shopify. We rely on Shopify's robust security measures to protect your personal information. You can find detailed information about Shopify's security practices in their Privacy Policy. We also take reasonable steps within our control to further secure your data.

International Data Transfer

We want to assure you that we will never transfer your personal data outside of India. All data is stored and processed within India.

Your Choices Regarding Marketing Communications

If you choose to receive marketing messages from us, we will send them to you. You can change your mind at any time and stop receiving these messages by [Specify how users can unsubscribe, e.g., clicking the "unsubscribe" link in our emails or contacting us directly].

Contact Information for Privacy Concerns

If you have any questions or concerns about our Privacy Policy or the way we handle your personal data, please contact us at: prateek@wellnessgrain.com.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and the date of the latest revision will be indicated at the top of the policy. Please review this policy periodically for any changes.

Children's Privacy

Our website and services are not intended for children under the age of [Specify Age, e.g., 18]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take steps to remove the information.